SMS / Text Messaging Policy

This page explains how text messaging works on the WeKnowSalons platform: how people give consent, what messages we send, how often, and how to stop. WeKnowSalons is a brand of its parent company, LFG Ventures LLC. Text messages are delivered through our messaging provider, Twilio.

1. How you opt in — web forms only

We collect consent for text messages exclusively through opt-in on our own web forms. There is no other way to be added — we never text people from purchased lists, uploaded contacts, or any third-party source. In every case the SMS option is unchecked / off by default; the person chooses to turn it on. The forms are:

• Appointment booking— a customer booking on a salon’s public booking page turns on “Text me a reminder” and enters their mobile number.
• Embedded booking widget— the same booking form embedded on a salon’s own website.
• Customer account preferences — an existing customer can turn texting on or off in their booking account.
• Owner signup / account — a salon owner can opt in to account and booking notifications by text when creating or managing their WeKnowSalons account.

2. The consent language shown on our forms

The following disclosure appears next to the phone-number field on every form above:

By continuing you agree to receive appointment updates by text from WeKnowSalons on behalf of the salon. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Messaging policy and Privacy Policy.

3. What we send & sample messages

Messages are transactional only — tied to a specific appointment. We do not send marketing or promotional texts. Message types include booking confirmations, reminders, and reschedule or cancellation notices. Examples:

• “Dolce’s Nails: You’re booked for Gel Manicure on Fri Jul 10 at 2:00 PM with Kim. Reply STOP to opt out.”
• “Reminder from Dolce’s Nails: your appointment is tomorrow, Fri Jul 10 at 2:00 PM. See you soon! Reply STOP to opt out.”
• “Dolce’s Nails: your appointment on Fri Jul 10 at 2:00 PM has been canceled. To rebook, visit your salon’s booking page. Reply STOP to opt out.”

4. Frequency, rates, STOP & HELP

• Frequency: message frequency varies and depends on your appointment activity (typically a few messages per booking).
• Cost: message & data rates may apply — check with your mobile carrier.
• Opt out: reply STOP to any message to stop all further texts.
• Help: reply HELP for help, or email hello@weknowsalons.com.

5. Privacy of your mobile number

We do not sell or share your mobile number or your SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used only to deliver the appointment messages described above.

6. Learn more

See our Privacy Policy and Terms of Service for full details.

We Know Salons is a brand of its parent company, LFG Ventures LLC.